Return & Refund Policy

At liveinjewelry.com, we believe that fine jewelry should be a seamless part of your daily life—never a source of stress. Our goal is for you to absolutely love every piece you receive. However, should a piece not work out for any reason, we have designed a straightforward, transparent return and refund process to make things right. This policy applies to all purchases made through our website.

Our Commitment to You

We stand behind the quality and craftsmanship of every item we create. Your satisfaction is not just our goal—it is the foundation of our brand. If you are not entirely happy with your purchase, you may request a return for a refund or store credit, subject to the guidelines below.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Item Condition: The jewelry must be unworn, unaltered, and in its original, brand-new condition. This means no scratches, signs of wear, tarnish, resizing, or damage from external causes.
  • Packaging: All items must be returned in their original packaging, including the branded box, any protective inserts, pouches, and any certificates of authenticity or care cards that were included.
  • Product Type: For hygiene and safety reasons, certain items are final sale and cannot be returned. These include (but are not limited to) earrings, as well as any items marked as “Final Sale” or “Clearance” on the product page. Please check the product details carefully before purchasing.

Non-Returnable Items

The following categories are not eligible for return or refund:

  • Earrings (for hygiene reasons)
  • Custom, personalized, or engraved pieces
  • Gift cards
  • Items marked as “Final Sale” or “Flash Sale”
  • Any item that shows visible signs of wear, resizing, or damage

If a non-returnable item is sent back to us, we will be unable to process a refund, and you will be responsible for arranging its return to you.

How to Initiate a Return

If you wish to return an eligible item, please follow these simple steps:

  1. Log into your account on liveinjewelry.com and navigate to your order history.
  2. Select the item(s) you wish to return and complete the online return request form. You will be asked to provide the reason for the return and confirm that the item meets the condition requirements.
  3. Once your return request is reviewed and approved, you will receive a confirmation notification along with detailed shipping instructions.

Please do not send your item back without first obtaining approval. Unauthorized returns will not be processed and may be returned to you at your expense.

Refund Process

After we receive your returned item(s), our quality assurance team will inspect the jewelry to ensure it meets our unworn, original-condition policy. This inspection typically takes a short period after delivery.

  • Approved Refunds: If the return is approved, a refund will be issued to your original payment method. Please note that it may take several business days for the refund to appear on your statement, depending on your bank or credit card issuer.
  • Store Credit Option: You may also choose to receive the refund as store credit. Store credits are typically processed faster and never expire, allowing you to shop for a piece you truly love.
  • Partial Refunds: In certain situations where an item is not in perfect condition but is still acceptable (e.g., missing original packaging or showing very minor handling marks), a partial refund may be offered at our discretion. You will be notified of any partial refund before it is processed.

Refunds on Promotional Purchases

If you purchased an item using a discount code or during a promotional event (such as a sitewide sale), the refund amount will reflect the actual price you paid, not the original retail price. If the promotion included a free gift, the free gift must be returned along with the original item, or the value of the gift may be deducted from your refund.

Exchanges

We do not offer direct exchanges. If you need a different size or style, please simply return the original item for a refund or store credit, and place a new order separately. This ensures you receive the correct piece as quickly as possible.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, we sincerely apologize. Please contact us immediately through the “Contact” page on liveinjewelry.com. Provide your order number, a description of the issue, and clear photos of the damage or defect. We will resolve such cases as quickly as possible, typically by sending a replacement or issuing a full refund including any shipping costs. This does not affect your statutory rights.

International Returns

For customers outside our home region, please note that return shipping costs, customs duties, or taxes are the customer’s responsibility unless the return is due to our error (e.g., wrong item sent). We strongly recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

Thank you for choosing jewelry you can live in. We are honored to be part of your daily story.