Shipping Policy

Welcome to liveinjewelry.com. This Shipping Policy outlines the important terms and conditions regarding the shipment of products purchased through our website. We are dedicated to providing you with a seamless and transparent delivery experience for every piece of fine jewelry you choose to live in.

Order Processing
Once you place an order on liveinjewelry.com, our team begins preparing your carefully selected jewelry pieces. All orders undergo a quality assurance and secure packaging process. We take great care to ensure every item, from delicate chains to classic hoops, is handled with the attention it deserves. Please note that order processing times may vary depending on the specific product and its availability. While we strive to prepare all orders promptly, we do not guarantee same-day dispatch. After your order has been processed and packaged, you will receive a confirmation that your package is ready to begin its journey to you.

Shipping Methods and Carriers
We partner with reputable, trusted carriers to transport your jewelry safely and efficiently. The specific shipping method applied to your order will be determined based on a combination of factors designed to best serve your location and the nature of the products purchased. Our logistics team selects from a range of transport services, all of which offer tracking capabilities. You can rest assured that your liveinjewelry.com order will be handled with the utmost care from our warehouse to your doorstep.

Geographic Regions for Delivery
liveinjewelry.com is pleased to offer shipping to a wide range of geographic regions. Our network continues to grow as we strive to make fine jewelry accessible for everyday living. Currently, we deliver to select countries and territories. During the checkout process on our website, you will be able to see if your shipping address falls within our current delivery network. For areas that are not yet serviceable, we encourage you to check back periodically, as we are constantly evaluating opportunities to expand our shipping reach.

Tracking Your Order
We believe that transparency during the shipping process is essential. Once your order has been dispatched from our facility, you will receive a shipping notification. This notification will include a unique tracking number and a link to the carrier’s tracking portal. Using this tool, you can monitor the real-time progress of your shipment. Please allow a reasonable period after receiving the tracking number for the carrier’s system to update with the first scan event. If you encounter any difficulties with the tracking process, our internal support resources are available to assist you.

Undeliverable and Returned Packages
In the event that a package is returned to us because the carrier was unable to deliver it to the address provided at checkout, we will notify you promptly. This situation can occur for various reasons, including an incorrect or incomplete shipping address, failure to accept the delivery, or an inability to safely leave the package at the location. Once we receive the returned package, our team will reach out to you to confirm or correct the shipping address. Please note that we cannot be held responsible for delivery failures resulting from incorrect information provided by the customer. We strongly recommend that you double-check your shipping details before finalizing your purchase.

Shipping Restrictions
Certain products available on liveinjewelry.com may be subject to specific shipping restrictions based on their material composition, value, or regulatory requirements for international transport. For example, items containing precious metals or gemstones may require special handling or additional documentation for cross-border delivery. We will inform you at the time of purchase if any product in your order is subject to such restrictions. Additionally, we do not ship to P.O. boxes, mail forwarding services, or temporary addresses. A physical street address is required for all deliveries to ensure the secure receipt of your jewelry.

Multiple Shipments
If your order contains multiple items, we may, in certain cases, send your products in separate shipments. This is done to ensure that each item reaches you as efficiently as possible, especially when items are sourced from different fulfillment locations. You will not incur any additional handling fees for split shipments, and you will receive separate tracking information for each package that is dispatched. Please be aware that items in the same order may arrive on different dates.

Customs, Duties, and Taxes
For international shipments (deliveries crossing a border from our dispatch location to your destination country), please be aware that customs duties, import taxes, and other governmental fees may apply. These charges are determined by the customs authorities of the destination country. As the recipient, you are solely responsible for any such fees. We are unable to predict or control these charges, and they are not included in the prices displayed on liveinjewelry.com. We recommend contacting your local customs office for further information before placing an order. Please note that we are required by law to declare the full value of the products on customs forms.

Loss or Damage in Transit
We take every precaution to package your jewelry securely to withstand the rigors of transit. However, in the unlikely event that your order arrives damaged or is lost during shipment, we are here to help. You must retain all original packaging materials if you suspect damage. For lost packages, the carrier’s tracking information will serve as the primary reference. We will work with the carrier to investigate the claim. Please contact us through our website’s customer service channel as soon as you become aware of any issue with your shipment.

Changes to This Shipping Policy
liveinjewelry.com reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this page periodically to stay informed about how we ship your fine jewelry.